Returns & Exchanges
At EO Products, we stand behind the botanical integrity of our products and want you to be completely satisfied with your purchase. If a product does not meet your expectations, we offer a 30-day window for returns and exchanges on all items purchased directly from our site.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, a prepaid shipping label will be sent to your email; simply print it and securely pack your items in their original packaging.
Ship It Back
Drop off your package at any authorized carrier location to ensure it is safely transported back to our quality control facility.
Receive Your Refund
After we receive and inspect your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing